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Returns Policy

The Bicycle Emporium Return Policy


'Change-of-mind' includes purchases you have made in error. For example: 

If you change your mind on your purchase from The Bicycle Emporium, in-store or online, you may return most products (see below for exclusions) to us in the manner specified in this policy within 30 days, for a full refund. 

Please note the following conditions:  



If we receive a returned product more than 30 days after the product was delivered to you, The Bicycle Emporium cannot accept the returned product and will not provide you with a refund under the change-of-mind policy, although you may have other rights, which are set out in the Terms. If you return the product after the 30 days in which it was delivered, we will return the product to you at the same address that you specified in your initial order, and we may charge you additional shipping costs. 





If you would like to return any of your purchase(s) from your recent order, including Click and Collect Equipment and Apparel, please contact The Bicycle Emporium [email protected] or respond to the email receipt that you received. If returning items by post, include a printed copy of the email receipt. If the product is faulty or defective, please describe the perceived fault or defect in as much detail as possible.

Follow these steps for a swift return:

The Bicycle Emporium

2/158 River St

Ballina NSW 2478




Can I exchange a product?

We do offer product exchange under our change-of-mind policy. If you wish to exchange a product, you will need to return your purchase in the condition described above for a credit and exchange.  

Will you refund my shipping costs if I return my order? 

The Bicycle Emporium will refund the cost of the returned product under our change-of-mind policy, but we will not refund the shipping costs you paid for the initial purchase of that product. 

Do I pay for return shipping? 

Yes, you will need to pay for shipping of any items that you return.

When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our team, and it is confirmed that it fits within our change-of-mind policy. This quality check can take up to a week from receipt; however, we aim for less. 

Once the return has been approved, it takes 1-2 days for the refund to be made to your payment services provider (for example, your credit card issuer). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. 

What are my rights under the Australian Consumer Law?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Please refer to the information provided here by the Australian Competition and Consumer Commission:

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